Kempinski Hotel Khan Palace

My stay at Kempinski was wonderful and convenient for what my trip needed. As I arrived the front staff took care of my luggage, quickly checked me in, and explained the area of interest. They were also helpful to a lot currency and add it to my room bill for taxi fare. Tours that operate in the area will pick you up from this location. The convenience of a coffee stand in the lobby and restaurants make the transition of travel so nice. Especially when it is all thought for you. Spa services exist here as well. Facials/ massages are offered especially needed after a long hike in the desert or mountains.

I stayed at the Kempinski while participating in the Ulaanbaatar Marathon. The hotel staff were incredibly friendly – especially those at the reception – and truly deserve the highest praise. The hotel itself wasn’t quite up to the standard I usually expect from Kempinski, but the staff went out of their way to make the stay pleasant and comfortable. The hotel is located a short walk from the city center and offers a nice view over the city.

The facilities were relatively new, including a new rain-style shower head in my bathroom. I sensed that the management keeps things very well maintained. The staff were professional and attentive, especially a young woman at the breakfast area who spoke multiple languages and was eager to serve.

The interior of the hotel was very pleasant, the room was spacious and the staff would try and accommodate everything you needed. There is a restaurant on the bottom floor that has a vast menu, and the prices are very affordable.

Great customer service. The staff was incredible. They fulfilled all our needs and more. We liked our hotel driver, Mr. LUTSAIKHAN, so much that we canceled a tour to see the sights with him. My husband loves his massage. Room service was excellent. It was very tasty. Breakfast was a very good selection. However, the hotel needs to be remodeled. It has old furnishings and an old lobby.